Effective Date: May 17, 2024

Welcome to Xylvanta LLC. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Xylvanta LLC (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects information gathered from visitors and customers of our website, https://xylvanta.com/ (the “Site”). By visiting or shopping on our Site, you agree to the terms of this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

A. Personal Information You Provide: When you make a purchase, create an account, or contact us, you may provide us with personally identifiable information, including:

  • Contact Information: Your name, email address, shipping address, billing address, and phone number.
  • Order Information: Details about the products you purchase, such as cleaning supplies, specifically glass cleaners.
  • Payment Information: Details needed to process payments, though we do not store full credit card numbers on our servers. This information is securely processed by our payment partners (Afterpay, Klarna).
  • Account Information: If you create an account, we store your username and password (encrypted).
  • Communications: Records of your correspondence with our customer service team.

B. Automatic Information Collection (Device Information): When you visit our Site, we automatically collect certain information about your device and browsing activity. This includes:

  • Browser and Device Data: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • Usage Data: Details about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • E-commerce Platform Data: As our site uses WooCommerce, data related to your shopping cart, viewed items, and checkout process might be collected by the platform to ensure proper functionality.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to fulfill orders, communicate with you, and improve your shopping experience.

  • To Fulfill Orders: To process your purchases, pack and ship your orders to your specified address, and manage returns.
  • To Communicate With You: To send order confirmations, shipping updates, respond to your inquiries, and provide customer support.
  • To Process Payments: To securely process your transactions through our trusted payment partners (Afterpay, Klarna).
  • To Improve Our Site: To understand how our customers browse and interact with the Site, allowing us to enhance design, product offerings, and overall user experience.
  • For Marketing and Promotions: To send you updates, special offers, and promotions if you have opted in to receive them. You can opt out at any time.
  • For Security and Fraud Prevention: To protect our Site and customers from potential fraudulent transactions and ensure compliance with legal obligations.
  • To Maintain Records: For internal record-keeping and administrative purposes.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information, as described above.

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our business, such as:
    • Payment Processors: Afterpay, Klarna, and other secure payment gateways to process your transactions. They handle your payment information directly and are obligated to protect your data.
    • Shipping Carriers: To deliver your orders.
    • Website Hosting & E-commerce Platform: WooCommerce and our hosting providers to run our website.
    • Analytics Providers: Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Legal Compliance: We may share your Personal Information when required by law, such as to comply with a subpoena or other lawful request, or to protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

We do not sell your personal information to third parties.

4. Payment Information & Security

When you make a purchase on https://xylvanta.com/, your payment details are processed securely by our third-party payment partners: Afterpay and Klarna. We do not directly store your full credit card details on our servers. These payment gateways are PCI DSS compliant, ensuring a high level of security for your financial information.

We implement various security measures, including SSL encryption, to protect your personal information during transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

  • Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you, to correct inaccurate information, and to request deletion of your personal information.
  • Opt-out of Marketing: You can opt out of receiving marketing emails from us by following the unsubscribe link in those emails or by contacting us directly.
  • Do Not Track: Please note that we do not alter our data collection and use practices when we see a Do Not Track signal from your browser.
  • Exercising Your Rights: To exercise any of these rights, please contact us at support@xylvanta.com or +18008797346.

6. Cookies and Similar Technologies

Our Site uses “cookies” and similar technologies to enhance your experience. Cookies are small data files placed on your device or computer, often including an anonymous unique identifier.

  • Essential Cookies: Necessary for the Site to function (e.g., remembering items in your shopping cart).
  • Performance Cookies: Help us analyze how visitors use our Site (e.g., which pages are most popular) to improve performance.
  • Functional Cookies: Remember your preferences (e.g., language or region).
  • Targeting Cookies: Used to deliver relevant advertisements.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking cookies may affect the functionality and your experience on our Site.

7. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information.

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or postal mail using the details provided below:

Xylvanta LLC Website: https://xylvanta.com/ Email: support@xylvanta.com Phone: +18008797346 Address: 175 N Main St,, Wharton, NJ 07885, United States Customer Service Hours: Monday-Friday 9AM-5PM EST

Shipping Policy

Thank you for shopping with Xylvanta LLC! We are dedicated to providing you with quality glass cleaning supplies and a smooth shopping experience.

A. Order Processing:

  • All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed.
  • Orders placed after 1 PM EST on Friday, weekends, or holidays will begin processing on the next business day.

B. Shipping Destinations:

  • We currently ship orders domestically within the United States only. We do not offer international shipping at this time.

C. Shipping Rates & Times:

  • We offer Standard Shipping (3-7 business days) at no cost ($0) for all orders.
  • Free Shipping Threshold: Free Standard Shipping is automatically applied to all orders over $0.

D. Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information, allowing you to monitor your package’s journey.

E. Shipping Delays:

  • While we strive to meet all shipping estimates, delivery times are estimates and not guarantees. Delays may occur due to unforeseen circumstances such as weather, carrier issues, or high demand. We appreciate your patience.

Return Policy

At Xylvanta LLC, your satisfaction is our priority. If you’re not completely happy with your purchase of glass cleaning supplies, we’re here to help.

A. Return Window:

  • You may return most new, unopened items within 30 days of delivery for a full refund.

B. Eligibility for Returns:

  • Items must be in their original condition, unused, and in their original packaging.
  • Please include your order number with your return.
  • We reserve the right to refuse returns that do not meet these conditions.

C. How to Initiate a Return:

  • To start a return, please contact our customer service team at support@xylvanta.com or +18008797346 during our customer service hours (Monday-Friday 9AM-5PM EST).
  • Please provide your order number and the reason for the return.

D. Return Shipping:

  • For eligible returns, Xylvanta LLC will provide a prepaid return shipping label to cover the cost of shipping the item back to us.

E. Restocking Fee:

  • There is No restocking fee for returns.

F. Refunds:

  • Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original method of payment (Afterpay, Klarna, or other) within a certain number of business days.
  • Shipping costs from the original order are generally non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item).

G. Damaged or Incorrect Items:

  • If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery) with photos of the issue. We will arrange for a replacement or refund and cover any associated shipping costs.

General Terms & Conditions (Payment Methods)

This section outlines the payment methods accepted for purchases on https://xylvanta.com/.

A. Accepted Payment Methods:

  • We currently accept payments through Afterpay and Klarna. These services allow you to pay for your purchase in installments, subject to their terms and conditions.
  • Payment options will be clearly displayed and selectable at checkout.

B. Payment Security:

  • All transactions are processed through secure payment gateways provided by Afterpay and Klarna. Your payment information is encrypted and handled directly by these third-party processors, ensuring your financial data’s security. We do not store your full payment card details.

C. Order Confirmation:

  • Upon successful completion of your payment, you will receive an order confirmation email from Xylvanta LLC. If paying via Afterpay or Klarna, you will also receive confirmation from their respective platforms.

D. Pricing:

  • All prices displayed on the Site are in US Dollars (USD) and are subject to change without notice. Applicable taxes will be added during the checkout process where required by law.